🏅 Ranked #1 Autonomous Customer Success AI
AI Customer SuperIntelligence to Eliminate Surprise Churn, 3X CS Productivity
FunnelStory's Renari is the world's first AI reasoning platform that combines enterprise structured and unstructured data to generate customer superintelligence, to drive 90% elimination in surprise churn, tripling of customer success productivity, and 80% reduction in CS busywork
Loved by CS & RevOps Leaders.
Rated 4.8Trusted by CS Teams Worldwide
Why Choose FunnelStory
The most powerful AI Solution for post-sales teams
Triple your CS Productivity
FunnelStory boosts CS productivity by automating busywork and account analysis, enabling teams to handle 2-3x more accounts with 20-30% time savings daily.
AI Reasoning over your Enterprise Data
FunnelStory uses deep AI reasoning across all enterprise data to surface key insights and prioritize high-impact actions
Cut Surprise Churn by 90%
Unlike tools that rely only on usage data, FunnelStory analyzes all enterprise data to detect churn 3-9 months early - cutting surprise churn by up to 90%.
How FunnelStory Works
Harness enterprise data to generate previously "unthinkable" revenue and productivity outcomes
Smart, Agentic Data
Ingestion and Enrichment
Connect to your data in real time, automatically transform and standardize it, apply advanced NLP for context understanding, and generate rich semantic embeddings for smarter analysis
Business Intelligence
Data acquired from Market Intel, Financial Chatter
Structured Data
CRMs, Support, Product Data, User Provided Data, FS platform data
Unstructured Data
Chat, Conversations, Meetings, Documents, Emails, Notes
Customer Intelligence Graph
Structured data, unstructured data, canonical models, indexed vector embeddings
Universal Query Layer
Universal SQL query layer for structured, unstructured, semantic and keyword queries, federated access
AI Reasoning & Agentic Orchestration
Intent based query and code generation, multi-step planning and tool use, contextual memory and result synthesis, agentic orchestration
Industry Knowledge
Business Strategies, Analysis Technologies, Best Practices
Your Ultimate Customer
SuperIntelligence Platform
High Precision Churn/Expansion Predictions
Customer Journey Mining with AI
Renari AI Reasoning & Semantic Search
AI Tasks & Agentic Workflows
Leading Indicators with Needle Movers
The FS Impact
No Hype. Just genuine, quantifiable results
0 +
AI tasks automated on FunnelStory
234K +
Accounts under management
3.1M +
Users under management
9.8B +
Activities analyzed
The FS Impact
Dominique Levin
CEO, Winning by Design
FunnelStory, was a standout at the recent Virtual Impact Summit as an AI built to help CSMs focus where it matters most. With Signals, teams can prioritise the right accounts and automate the rest.
I've never had this kind of visibility - FunnelStory brings together usage data, support tickets, and even call sentiment into a complete customer view. I now get leading churn indicators up to 9 months in advance. We were live in under 2 hours, and the out-of-box analytics are better than anything I've seen from SFDC or Looker.
Sandra B.
Founding LP
FunnelStory made it easy for us to track which customers were falling behind in onboarding. I like how simple it is to see progress, and I now catch risks earlier. Some default milestones were too optimistic at first, but overall it's helped us prevent churn more proactively.
Jessica C.
VP of CS, Financial
VP of Customer Success
SaaS Software Business
We were up and running quickly, and I love how FunnelStory surfaces product usage triggers for outreach. Even with a small team, we're running smarter plays and syncing cleanly with our CRM. Their support is top-notch, and they iterate on feedback fast.
Cathy G.
CS, Halcyon
FunnelStory transformed how we manage customer journeys. We integrated it with tools like Salesforce and Jira, and within weeks saw a 30% improvement in onboarding time and a 40% boost in CS productivity. It's like going from scattered dashboards to a single intelligent workspace. There's a lot of power here - just expect a bit of a learning curve.
Julia Prause
VP of CS, Nutrient
Huge congrats to the FunnelStory team for topping Winning by Design's "AI on the Right Side of the Bowtie" report! A major milestone - and I'm proud to be part of this journey. After 10+ years working across CRMs and CS platforms, it's exciting to finally see real AI/ML innovation in this space—long overdue. Thrilled to be driving this forward at Nutrient, where we're focused every day on creating real value for our customers.
FunnelStory helps me understand our customer journey across both sales and post-sales. Setting it up with our CRM and data warehouse was simple, and I now rely on it daily to track feature adoption and flag at-risk accounts. The team's responsiveness has been excellent—no complaints at all.
Gilad S.
Co-Founder, Descope
Pawan S.
Director of Product
We use FunnelStory to analyze free trial behavior, and it's made a real difference. I now get clear signals on where users drop off and what features drive conversion. The new Journeys feature is promising but still evolving. Still, I'd rate it a 10/10 for PLG teams.
Dominique Levin
CEO, Winning by Design
FunnelStory, was a standout at the recent Virtual Impact Summit as an AI built to help CSMs focus where it matters most. With Signals, teams can prioritise the right accounts and automate the rest.
I've never had this kind of visibility - FunnelStory brings together usage data, support tickets, and even call sentiment into a complete customer view. I now get leading churn indicators up to 9 months in advance. We were live in under 2 hours, and the out-of-box analytics are better than anything I've seen from SFDC or Looker.
Sandra B.
Founding LP
FunnelStory made it easy for us to track which customers were falling behind in onboarding. I like how simple it is to see progress, and I now catch risks earlier. Some default milestones were too optimistic at first, but overall it's helped us prevent churn more proactively.
Jessica C.
VP of CS, Financial
VP of Customer Success
SaaS Software Business
We were up and running quickly, and I love how FunnelStory surfaces product usage triggers for outreach. Even with a small team, we're running smarter plays and syncing cleanly with our CRM. Their support is top-notch, and they iterate on feedback fast.
Cathy G.
CS, Halcyon
FunnelStory transformed how we manage customer journeys. We integrated it with tools like Salesforce and Jira, and within weeks saw a 30% improvement in onboarding time and a 40% boost in CS productivity. It's like going from scattered dashboards to a single intelligent workspace. There's a lot of power here - just expect a bit of a learning curve.
Julia Prause
VP of CS, Nutrient
Huge congrats to the FunnelStory team for topping Winning by Design's "AI on the Right Side of the Bowtie" report! A major milestone - and I'm proud to be part of this journey. After 10+ years working across CRMs and CS platforms, it's exciting to finally see real AI/ML innovation in this space—long overdue. Thrilled to be driving this forward at Nutrient, where we're focused every day on creating real value for our customers.
FunnelStory helps me understand our customer journey across both sales and post-sales. Setting it up with our CRM and data warehouse was simple, and I now rely on it daily to track feature adoption and flag at-risk accounts. The team's responsiveness has been excellent—no complaints at all.
Gilad S.
Co-Founder, Descope
Pawan S.
Director of Product
We use FunnelStory to analyze free trial behavior, and it's made a real difference. I now get clear signals on where users drop off and what features drive conversion. The new Journeys feature is promising but still evolving. Still, I'd rate it a 10/10 for PLG teams.
Dominique Levin
CEO, Winning by Design
FunnelStory, was a standout at the recent Virtual Impact Summit as an AI built to help CSMs focus where it matters most. With Signals, teams can prioritise the right accounts and automate the rest.
I've never had this kind of visibility - FunnelStory brings together usage data, support tickets, and even call sentiment into a complete customer view. I now get leading churn indicators up to 9 months in advance. We were live in under 2 hours, and the out-of-box analytics are better than anything I've seen from SFDC or Looker.
Sandra B.
Founding LP
FunnelStory made it easy for us to track which customers were falling behind in onboarding. I like how simple it is to see progress, and I now catch risks earlier. Some default milestones were too optimistic at first, but overall it's helped us prevent churn more proactively.
Jessica C.
VP of CS, Financial
VP of Customer Success
SaaS Software Business
We were up and running quickly, and I love how FunnelStory surfaces product usage triggers for outreach. Even with a small team, we're running smarter plays and syncing cleanly with our CRM. Their support is top-notch, and they iterate on feedback fast.
Cathy G.
CS, Halcyon
FunnelStory transformed how we manage customer journeys. We integrated it with tools like Salesforce and Jira, and within weeks saw a 30% improvement in onboarding time and a 40% boost in CS productivity. It's like going from scattered dashboards to a single intelligent workspace. There's a lot of power here - just expect a bit of a learning curve.
Julia Prause
VP of CS, Nutrient
Huge congrats to the FunnelStory team for topping Winning by Design's "AI on the Right Side of the Bowtie" report! A major milestone - and I'm proud to be part of this journey. After 10+ years working across CRMs and CS platforms, it's exciting to finally see real AI/ML innovation in this space—long overdue. Thrilled to be driving this forward at Nutrient, where we're focused every day on creating real value for our customers.
FunnelStory helps me understand our customer journey across both sales and post-sales. Setting it up with our CRM and data warehouse was simple, and I now rely on it daily to track feature adoption and flag at-risk accounts. The team's responsiveness has been excellent—no complaints at all.
Gilad S.
Co-Founder, Descope
Pawan S.
Director of Product
We use FunnelStory to analyze free trial behavior, and it's made a real difference. I now get clear signals on where users drop off and what features drive conversion. The new Journeys feature is promising but still evolving. Still, I'd rate it a 10/10 for PLG teams.
Dominique Levin
CEO, Winning by Design
FunnelStory, was a standout at the recent Virtual Impact Summit as an AI built to help CSMs focus where it matters most. With Signals, teams can prioritise the right accounts and automate the rest.
I've never had this kind of visibility - FunnelStory brings together usage data, support tickets, and even call sentiment into a complete customer view. I now get leading churn indicators up to 9 months in advance. We were live in under 2 hours, and the out-of-box analytics are better than anything I've seen from SFDC or Looker.
Sandra B.
Founding LP
FunnelStory made it easy for us to track which customers were falling behind in onboarding. I like how simple it is to see progress, and I now catch risks earlier. Some default milestones were too optimistic at first, but overall it's helped us prevent churn more proactively.
Jessica C.
VP of CS, Financial
VP of Customer Success
SaaS Software Business
We were up and running quickly, and I love how FunnelStory surfaces product usage triggers for outreach. Even with a small team, we're running smarter plays and syncing cleanly with our CRM. Their support is top-notch, and they iterate on feedback fast.
Cathy G.
CS, Halcyon
FunnelStory transformed how we manage customer journeys. We integrated it with tools like Salesforce and Jira, and within weeks saw a 30% improvement in onboarding time and a 40% boost in CS productivity. It's like going from scattered dashboards to a single intelligent workspace. There's a lot of power here - just expect a bit of a learning curve.
Julia Prause
VP of CS, Nutrient
Huge congrats to the FunnelStory team for topping Winning by Design's "AI on the Right Side of the Bowtie" report! A major milestone - and I'm proud to be part of this journey. After 10+ years working across CRMs and CS platforms, it's exciting to finally see real AI/ML innovation in this space—long overdue. Thrilled to be driving this forward at Nutrient, where we're focused every day on creating real value for our customers.
FunnelStory helps me understand our customer journey across both sales and post-sales. Setting it up with our CRM and data warehouse was simple, and I now rely on it daily to track feature adoption and flag at-risk accounts. The team's responsiveness has been excellent—no complaints at all.
Gilad S.
Co-Founder, Descope
Pawan S.
Director of Product
We use FunnelStory to analyze free trial behavior, and it's made a real difference. I now get clear signals on where users drop off and what features drive conversion. The new Journeys feature is promising but still evolving. Still, I'd rate it a 10/10 for PLG teams.
Ranked as "Top AI solution for Post-Sales"
FunnelStory proudly announces its placement in the "Autonomous" stage of Winning by Design's research brief, "AI on the Right Side of the Bowtie: Unlocking Expansion Revenue Using AI"
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