Our Customers have cut surprise churn and busywork while improving CS productivity by 2X-3X
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Trusted by teams all over the world
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SUCCESS STORIES
What our customers say
Gilad S.
Co-Founder
Small-Business (50 or fewer emp.)
"Data is King"
What do you like best about FunnelStory?
FunnelStory helps me understand my data, and orient my customers onto my funnel.
We use FunnelStory for both our presale and postsale processes, and it is integrated with our CRM, CDW and other autmoation systems.
We deployed Funnelstory early on, and it was very easy to integrate it into my backend data warehouse. Once the integration is done, everything else is super easy to set up, including journey funnels, automations, and reporting,
I user FunnelStory dailly to get updates on imporant changes in my customer base - both highlevel updates (how many customers completed specific milesontre, how many are at risk, etc), and also specifically (where is the customer, what is their usage, features they use, etc.)
Sandra B.
Founding LP
Mid-Market (51-1000 emp.)
"One Stop Intelligence Hub for Executives & CSMs alike"
What do you like best about FunnelStory?
I love that it brings together both structured (product usage, training stats, how many users have used feature xyz) and unstructured data (call data and sentiment, meeting notes, email content) to bring to life to a full view of a customer but also start to model learnings across the customer base from all the information collected. I'm now able to get proactive insights on leading indicators (drop in usage, change in engagement, etc) before I have a lagging indicators (churn or renewal). The insights and out of box analytics I have are superior to any combination of dashboards I get from SFDC, Looker, etc.
Pawan S.
Director of Product Management
Mid-Market (51-1000 emp.)
"Great product for free trial analytics!"
What do you like best about FunnelStory?
Really great customer service! Product is very insightful, helps with understanding key activities and signals in the trial. Easy to collect analytics. They listen and iterate fast on cstomer feedback. 10/10 would recommend to anyone wanting visibility in the trial
What do you dislike about FunnelStory?
Nothing major so far. They have released new capabilities like Journeys which have good potential, but needs some more baking time.
Jessica C.
Head of CS and Community
Small-Business (50 or fewer emp.)
"A new and incredible way to easily review customer journey progress"
What do you like best about FunnelStory?
FunnelStory is a simple and easy way to address the progress my customers are making. Set up and implementation was super easy, and right away I could identify which customers I needed to engage with more full to prevent churn.
What do you dislike about FunnelStory?
Sometimes the defaults can look too good.
CASE STUDIES
