Trusted by CS Teams Worldwide
The Problem
Your Health Score is Always Late and Always Wrong
You see 'green,' but you feel the risk. That feeling is real. Your team is fighting blind, trapped by a health score that's built to fail. Here's why:
It's Blind to 90% of the Story
Your score only sees product logins. It's blind to the real story in your data. It can't hear the negative sentiment in emails, the competitor in a QBR, or the champion who's gone silent. It misses every signal that actually matters.
It's Grading the Wrong Test
Your score rewards Precision (finding 'safe' customers). It ignores Recall (finding 'at-risk' ones). It's a report card on the past, not a forecast. It's blind to the 'False Negatives' the 'green' accounts that churn-which is the only metric that costs you money.
It's Dangerously Dumb
Static, "one-size-fits-all" rules are killing you. A rule like "0 tickets = healthy" can't tell a happy customer from a disengaged one who's already decided to leave. It's not just wrong; it's actively misleading your team.
Why Choose FunnelStory
FunnelStory - From Reactive Panic to Proactive Control
Unify All Your Data
We combine structured + unstructured data. No more blind spots
Fix the Metric
We optimize for Recall to find the "False Negatives" and end surprise churn. 80-90% accuracy
Use a Real Model
Dynamic ML replaces static rules. Get personalized, contextual scores. No "one-size-fits-all"
Win the Timing
Dynamic ML replaces static rules. Get personalized, contextual scores. No "one-size-fits-all"
Churn Prediction
The End of Surprise Churn
FunnelStory's AI analyzes 100% of your data. We read every email, call, and meeting—not just usage logs. Get a single, trustworthy churn score with 80-90% Recall. See exactly who is at risk and why.
Revenue Expansion
Find Growth Hiding in Plain Sight
Why just flag risk? Our AI finds positive "Needle Movers" by reverse-engineering your best customers. Get proactive alerts for upsell and cross-sell. Stop searching for expansion; let it find you.
The Proactive Runway
Move from 1-Month Panic to 9-Month Plan
Needle Movers' are the leading indicators that predict future churn or expansion. FunnelStory gives you a 6-9 month runway to act on small signals before they become unfixable problems.
Trust Through Math, Not Marketing
Don't Trust AI? Let Us Prove It On Your Own Data
Don't trust a black box. We build trust with transparency. FunnelStory's 'Historical Recall Analysis' connects to your data and back-tests our model against customers you've already lost. We'll show you the exact Recall Score we would have delivered, proving our accuracy on your own historical data.
Teams Love FunnelStory
Discover How Our Customers Are Thriving with FunnelStory!
Ensured Data Security
Security built for the Enterprise
We've taken the extra steps to ensure your data is safe. Our platform offers Role-Based Access Control and detailed Audit Logging, ensuring your data is protected and monitored at all times
