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FEATURED BLOG

How AI Is Transforming the Role of the Customer Success Manager

Discover how AI is reshaping the Customer Success Manager role—helping CSMs predict churn, scale personalization, and drive growth.

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Why Churn Feels Like Magic (And How AI Reveals the Math)

Why Churn Feels Like Magic (And How AI Reveals the Math)

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By Preetam Jinka

Sep 30, 2025

AI Transforms QBRs Why Smart CSMs Are Ditching Manual Preparation

AI-Powered QBRs: The Future of Strategic Customer Reviews

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By Arun Balakrishnan

Sep 30, 2025

The Chief Customer Officer’s Role in Modern Customer Success Hero

The Chief Customer Officer’s Role in Modern Customer Success

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By Sanskar Suryawanshi

Sep 29, 2025

How CSMs Use AI to Drive Results: Beyond the Hype

How CSMs Use AI to Drive Results: Beyond the Hype

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By Arun Balakrishnan

Sep 24, 2025

ARR vs. MRR: Which Metric Matters Most for Your SaaS Business?
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ARR vs. MRR: Which Metric Matters Most for Your SaaS Business?

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By Pulkit Banta

Sep 11, 2025

FunnelStory recognized in three Gartner’s 2025 Hype Cycles
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customerSuccess

The winning quarter for Customer SuperIntelligence | Founder's Note

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By Alok Shukla

Jul 31, 2025

Funnelstory x Winning By Design

FunnelStory ranked Top AI Solution for Post-Sales by Winning by Design

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By Alok Shukla

May 21, 2025

Introducing AI Tasks Your Shortcut to CSM Superstardom!

🎉 Meet Your New Daily Superpower: FunnelStory’s AI Tasks Are Here!

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By Alok Shukla

Apr 28, 2025

AI Knows Your Customers are Leaving (Before You Do)

AI Knows Your Customers Are Leaving (Before You Do)

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By Alok Shukla

Mar 06, 2025