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Building a GTM Context Graph: Notes from Production
The GTM Context Graph
Why do I need a Context Graph when Claude can connect directly via MCP?
FunnelStory vs. Claude: Why the Intelligence Graph Beats Raw LLMs
The Greatest Customer Intelligence “Graph” You’ve Never Seen
AI in Customer Success
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Your AI Agents Are Only as Good as What They Remember
Why do I need a Context Graph when Claude can connect directly via MCP?
The Quantum Future of Customer Success Teams
How AI Is Transforming the Role of the Customer Success Manager
Technical
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Customer Intelligence
Read Customer Intelligence Articles →Customer Success
Read Customer Success Articles →The Greatest Customer Intelligence “Graph” You’ve Never Seen
Without Maths, Agentic Customer Success will go "POOF"
The Best AI Customer Success Platforms in 2025
The Best Customer Success Tech Stack in 2025 (and What Actually Works)
Revenue Management
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ARR vs. MRR: Which Metric Matters Most for Your SaaS Business?
How to Measure and Improve Customer Churn | A CSM's Guide
What is customer churn and retention
The Rule of 40 and the Changing Landscape with AI
Company Updates
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The winning quarter for Customer SuperIntelligence | Founder's Note
FunnelStory ranked Top AI Solution for Post-Sales by Winning by Design
The reviews are in! They are fabulous
FunnelStory Achieves SOC 2 Type II Certification
Product Updates
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🎉 Meet Your New Daily Superpower: FunnelStory’s AI Tasks Are Here!
Introducing : FunnelStory's Account Data Cards
Introducing: FunnelStory’s Feature Request Data Cards
Announcing Churn and Retention Prediction in FunnelStory!
Product-Led Growth or Sales
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Overcoming Stalls in Product-led Sales
Overcoming Indecision in Product-Led Sales
Aligning Product and Sales in a Large Enterprise SaaS: A Different Approach to PLS
Crafting a PLG Journey: Data, Self-Service, & Experimentation