We at FunnelStory are thrilled to announce that we’ve secured pole position in Winning by Design’s “AI on the Right Side of the Bowtie” research brief, just three years after our founding. Being placed in the Autonomous stage of WbD’s Customer Success AI Maturity Model is a tremendous validation of our team’s technical prowess and product vision.
This elite report evaluates eleven vendors across four stages - Reactive, Proactive, Prescriptive, and Autonomous - based on their ability to deploy AI in post‑sales workflows like onboarding, retention, and expansion. Most incumbents remain in Reactive or Proactive; only a handful have reached Prescriptive. We’re honoured to stand alongside only the most advanced in the Autonomous category.
Our Vision for the Future of Customer Success:
From day one, we set out to rewrite the playbook for post‑sales excellence by aiming to:
Triple CS Team Productivity by automating routine tasks and delivering AI‑driven insights.
Reduce Surprise Churn by 90% through predictive analytics and proactive alerting.
Use Customer Superintelligence AI (Felix AI) to Search and Reason with Enterprise Data for instant, natural‑language insights across CRM, support logs, and product analytics.
Onboard Customers in Less Than 1 Day with end‑to‑end process automation and self‑service guidance.
In under three years, we’ve achieved what many thought impossible - outpacing competitors like Gainsight and ChurnZero, who remain at the “Prescriptive” stage, where AI only suggests actions. FunnelStory is truly Autonomous, executing strategy and tasks seamlessly.
We’re proud of how far we’ve come - and even more excited for what’s ahead. If you’re ready to join the Autonomous era of Customer Success, let’s talk. We are hosting a webinar on June 10th to discuss the research along with David Ellin, author of the report and Julia Prause, VP of CS at Nutrient. RSVP here: https://funnelstory.ai/contact/winning-by-design
Dive deeper into the “AI on the Right Side of the Bowtie” report: Read the full Winning by Design Brief.
