Harness AI,
Fuel Adoption
FunnelStory AI transforms your data warehouse into a treasure trove of insights. Learn from your best customers, understand what drives adoption, reduce CTA fatigue, Engage with precision, boost product adoption, and watch your revenue soar.
TRUSTED BY
CUSTOMER ADOPTION PLAYBOOK
Master Customer Adoption with FunnelStory
Gain Visibility
Gain Visibility in how customers engage with the product & the company
Mine Historical Journeys
Discover optimum customer journeys, Identify where customers struggle & when to offer assistance
Model Adoption Funnel
Model adoption journey funnel that is inspired by your best historical adoptions
Prioritize Accounts
Identify customers who need help based on adoption, risk, and opportunity signals
Gain Visibility
Gain Visibility in how customers engage with the product & the company
Mine Historical Journeys
Discover optimum customer journeys, Identify where customers struggle & when to offer assistance
Model Adoption Funnel
Model adoption journey funnel that is inspired by your best historical adoptions
Prioritize Accounts
Identify customers who need help based on adoption, risk, and opportunity signals
Engage for Success
Engage and Nudge Customers to Success with AI
Run Targeted Campaigns
Craft custom audiences to target campaigns precisely
Optimize Funnels
With FunnelStory AI, optimize your funnel one AI recommendation at a time
Mine historical journeys with AI to learn what drives adoption
FunnelStory AI process mines your “customer activity model” to discover historical customer journeys, identify the factors that drive sticky adoption, uncover bottlenecks, point out variances in journeys across verticals, and more.
Retrace your customer’s timeline at will
FunnelStory AI dives deep into your data warehouse, uncovering how accounts interact with your product. It weaves chats, support tickets, and even Slack conversations to paint a complete picture of your account's journeys from day one to now.
AI JOURNEYS
Craft perfect adoption journeys with AI
FunnelStory AI analyzes past customer behavior (best & worst) to build your ideal adoption journey funnel. It considers timing, activity patterns, and revenue impact, then lets you fine-tune the AI's suggestions for maximum success
Engage & nudge accounts to success with AI
FunnelStory AI analyzes past successes & failures of your customers to predict what drives customer success. It recommends engagements and nudges to propel your accounts towards winning, with the option to fine-tune based on your expertise
Prioritize with AI to eliminate CTA Fatigue
FunnelStory AI can mine historical journeys to discover which customers require help when they need help and how to optimize the delivery of help. By strategizing the right set of accounts and focusing efforts there, companies can reduce unnecessary tasks by more than 80%, eliminating CTA fatigue of customer success teams
AUDIENCE AI
Run precise campaigns with Audience AI
FunnelStory AI unlocks customer insights: model ideal & weak audiences, identify trial drop-offs & churners. Target campaigns precisely, boost upsells & cross-sell, gather feedback, drive conversions with personalized offers, and build lookalike audiences.
SMART FUNNELS
Make funnels smarter, one AI nudge at a time
FunnelStory AI will automatically discover choke points in your funnel that impede conversions at specific stages of the product adoption funnel. It will also discover effective nudges to propel stalled/slow accounts forward
WHAT OUR CUSTOMERS SAY
Teams Love FunnelStory
Read Success Stories of how customer success & sales teams are using FunnelStory
Gilad S.
Co-Founder
Small-Business (50 or fewer emp.)
"Data is King"
What do you like best about FunnelStory?
FunnelStory helps me understand my data, and orient my customers onto my funnel.
We use FunnelStory for both our presale and postsale processes, and it is integrated with our CRM, CDW and other autmoation systems.
We deployed Funnelstory early on, and it was very easy to integrate it into my backend data warehouse. Once the integration is done, everything else is super easy to set up, including journey funnels, automations, and reporting,
I user FunnelStory dailly to get updates on imporant changes in my customer base - both highlevel updates (how many customers completed specific milesontre, how many are at risk, etc), and also specifically (where is the customer, what is their usage, features they use, etc.)
Sandra B.
Founding LP
Mid-Market (51-1000 emp.)
"One Stop Intelligence Hub for Executives & CSMs alike"
What do you like best about FunnelStory?
I love that it brings together both structured (product usage, training stats, how many users have used feature xyz) and unstructured data (call data and sentiment, meeting notes, email content) to bring to life to a full view of a customer but also start to model learnings across the customer base from all the information collected. I'm now able to get proactive insights on leading indicators (drop in usage, change in engagement, etc) before I have a lagging indicators (churn or renewal). The insights and out of box analytics I have are superior to any combination of dashboards I get from SFDC, Looker, etc.
Pawan S.
Director of Product Management
Mid-Market (51-1000 emp.)
"Great product for free trial analytics!"
What do you like best about FunnelStory?
Really great customer service! Product is very insightful, helps with understanding key activities and signals in the trial. Easy to collect analytics. They listen and iterate fast on cstomer feedback. 10/10 would recommend to anyone wanting visibility in the trial
What do you dislike about FunnelStory?
Nothing major so far. They have released new capabilities like Journeys which have good potential, but needs some more baking time.
Jessica C.
Head of CS and Community
Small-Business (50 or fewer emp.)
"A new and incredible way to easily review customer journey progress"
What do you like best about FunnelStory?
FunnelStory is a simple and easy way to address the progress my customers are making. Set up and implementation was super easy, and right away I could identify which customers I needed to engage with more full to prevent churn.
What do you dislike about FunnelStory?
Sometimes the defaults can look too good.
Gilad Shriki
Head of Success | Descope
"With FunnelStory we went from zero data to critical baseline metrics. We're now making informed decisions on accounts and...
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Mohan Athreya
Chief Product Officer | Rafay
"FunnelStory has started to give us insights into usage & patterns that we didn’t contemplate before and helping us make critical...
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Sandra Bustos
Head Of Customer Success | Dusty
"FunnelStory brought all the key outcomes together and the chatbot helps me to quickly gather the data as a cheat sheet...
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Anthony Bettini
CEO | VulnCheck
"With FunnelStory, it was really easy to get up and running, within a few days we had POV going and unlike other tools we could actually go back in time all of the data...
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Security built for the Enterprise
Data, Protection, Compliance & Security
FunnelStory is ISO27001 and SOC 2 Type II compliant. We’ve taken the extra steps to ensure your data is safe.
Security Control
Our platform offers Role-Based Access Control and detailed Audit Logging, ensuring your data is protected and monitored at all times
