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Churn Prediction for Revenue Protection
FunnelStory predicts customer likelihood to renew or churn, allowing revenue teams to identify potential problems or growth opportunities early on and take action accordingly.
Diagnose & Resolve Churn with AI
FunnelStory AI analyzes Churn Drivers, goes deep into accounts, diagnoses recent and long-term symptoms of churn, and recommends pathways to resolution.
SMART DRIVERS
Unlock Churn Drivers Benchmark Accounts
FunnelStory provides insights into the factors behind customer churn/retention prediction, their relative weightage for the prediction, where a particular account stands, and where the other account stands relative to the rest of the population.
OUT OF THE BOX
Zero Configuration Predictions with AI
No static rules, no constant configuration changes. FunnelStory AI automatically determines what factors drive churn and makes predictions. Stop having to guess what matters and instead focus on your customers.
WHAT OUR CUSTOMERS SAY
Teams Love FunnelStory
Read Success Stories of how customer success & sales teams are using FunnelStory
Gilad S.
Co-Founder
Small-Business (50 or fewer emp.)
"Data is King"
What do you like best about FunnelStory?
FunnelStory helps me understand my data, and orient my customers onto my funnel.
We use FunnelStory for both our presale and postsale processes, and it is integrated with our CRM, CDW and other autmoation systems.
We deployed Funnelstory early on, and it was very easy to integrate it into my backend data warehouse. Once the integration is done, everything else is super easy to set up, including journey funnels, automations, and reporting,
I user FunnelStory dailly to get updates on imporant changes in my customer base - both highlevel updates (how many customers completed specific milesontre, how many are at risk, etc), and also specifically (where is the customer, what is their usage, features they use, etc.)
Sandra B.
Founding LP
Mid-Market (51-1000 emp.)
"One Stop Intelligence Hub for Executives & CSMs alike"
What do you like best about FunnelStory?
I love that it brings together both structured (product usage, training stats, how many users have used feature xyz) and unstructured data (call data and sentiment, meeting notes, email content) to bring to life to a full view of a customer but also start to model learnings across the customer base from all the information collected. I'm now able to get proactive insights on leading indicators (drop in usage, change in engagement, etc) before I have a lagging indicators (churn or renewal). The insights and out of box analytics I have are superior to any combination of dashboards I get from SFDC, Looker, etc.
Pawan S.
Director of Product Management
Mid-Market (51-1000 emp.)
"Great product for free trial analytics!"
What do you like best about FunnelStory?
Really great customer service! Product is very insightful, helps with understanding key activities and signals in the trial. Easy to collect analytics. They listen and iterate fast on cstomer feedback. 10/10 would recommend to anyone wanting visibility in the trial
What do you dislike about FunnelStory?
Nothing major so far. They have released new capabilities like Journeys which have good potential, but needs some more baking time.
Jessica C.
Head of CS and Community
Small-Business (50 or fewer emp.)
"A new and incredible way to easily review customer journey progress"
What do you like best about FunnelStory?
FunnelStory is a simple and easy way to address the progress my customers are making. Set up and implementation was super easy, and right away I could identify which customers I needed to engage with more full to prevent churn.
What do you dislike about FunnelStory?
Sometimes the defaults can look too good.
Gilad Shriki
Head of Success | Descope
"With FunnelStory we went from zero data to critical baseline metrics. We're now making informed decisions on accounts and...
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Mohan Athreya
Chief Product Officer | Rafay
"FunnelStory has started to give us insights into usage & patterns that we didn’t contemplate before and helping us make critical...
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Sandra Bustos
Head Of Customer Success | Dusty
"FunnelStory brought all the key outcomes together and the chatbot helps me to quickly gather the data as a cheat sheet...
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Anthony Bettini
CEO | VulnCheck
"With FunnelStory, it was really easy to get up and running, within a few days we had POV going and unlike other tools we could actually go back in time all of the data...
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Security built for the Enterprise
Data, Protection, Compliance & Security
FunnelStory is ISO27001 and SOC 2 Type II compliant. We’ve taken the extra steps to ensure your data is safe.
Security Control
Our platform offers Role-Based Access Control and detailed Audit Logging, ensuring your data is protected and monitored at all times
