Thanksgiving is just around the corner, and it’s the perfect moment to pause, reflect, and give thanks.
At FunnelStory, we owe our success to the people who make it all happen: our amazing customers, visionary investors, and, most importantly, the brilliant engineers who breathe life into our innovations.
Innovation at the Heart of FunnelStory
Innovation isn’t just a buzzword at FunnelStory; it’s our driving force. This year has been a testament to our relentless pursuit of breakthroughs that empower businesses to excel. From predictive insights to game-changing efficiency tools, we’ve delivered a series of breath-taking features that have transformed how teams work:
Churn & Retention Prediction Using Structured and Unstructured Data
Anticipate customer churn long before it happens and take proactive measures. It is the only tool in the industry that infuses both structured and unstructured data for high-resolution analysis.
Customer Journey Discovery and Design:
Using process mining, discover historical customer journeys, analyze bottlenecks, and prioritize optimum journeys. Then, with just a click of a button, future customer journeys can be designed automatically.
Auto-analyze customer's journeys to discover who needs help and when. Eliminate the rest of the playbook busywork with a chainsaw (more than 90%)
And we’re just getting started! With three major feature releases lined up before the year’s end, our momentum is stronger than ever. The first of these is Feature Request Data Cards, and we’re thrilled to announce its general availability on December 2nd. 2024
Introducing FunnelStory’s Feature Request Data Cards for CS Teams
Today, we’re excited to announce the availability of Feature Request Data Cards powered by our AI agent, Felix. This feature will simplify how customer success and product teams identify and prioritize features that truly matter.
💡 The Use Case:
Imagine you’re a customer success executive preparing for a meeting with your product and engineering teams. Your goal? To highlight and prioritize the top feature requests that will move the needle for your customers.
👉 Felix Makes It Effortless:
1️⃣ Deep Understanding: Felix aggregates and analyzes data from your entire ecosystem—users, accounts, chats, Slack/Teams, emails, support tickets, etc. 2️⃣ Intuitive Insights: Ask Felix your questions; it delivers the answers you need in clear, concise data cards.
💪 Empowering Teams:
But that’s not all. Product teams can leverage Felix to explore and query this data, enabling smarter decision-making and faster implementation.
With Feature Request Data Cards, teams can align seamlessly, prioritize effectively, and deliver features that matter most to your customers.
Looking Ahead
This year has been an incredible journey for FunnelStory, but the best is yet to come. As we prepare to release even more groundbreaking features, we’re inspired by your feedback and trust in us. Let’s continue building a future where customer success and product innovation thrive.
Thank you for being part of this journey. Have a joyful and fulfilling Thanksgiving!
