As Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” In the world of Customer Success, this quote resonates deeply. Success goes beyond metrics—it’s about building meaningful connections with customers, making them feel valued, and driving transformation. For Customer Success leaders, this requires ongoing learning, networking, and innovation.
One of the best ways to achieve this is by attending industry events. These gatherings provide a platform for growth, collaboration, and strategy development. With so many opportunities available, it can be overwhelming to choose which ones to attend. To make your decision easier, we’ve curated a list of the top 14 events for Customer Success leaders in 2025.
1. Customer Contact Week (CCW)
When and Where?
January 27-29, 2025 | JW Marriott Bonnet Creek, Orlando, FL, USA
What’s the event about?
CCW is the largest global series of customer contact and CX-focused conferences. It offers cutting-edge content, vendor sourcing, and invaluable networking opportunities. Attendees will explore the latest trends and innovations shaping the future of customer contact.
What to expect?
Over 50 expert speakers and 70+ sessions, with customizable experiences to suit your goals. The expo hall features live demos and one-on-one meetings with industry leaders.
Who Should Attend?
Customer Experience Leaders, Customer Success Managers, Operations Experts, and anyone interested in the latest technology transforming customer contact.
2. Customer Success Festival
When and Where?
Various dates and locations across the U.S. and Amsterdam in 2025:
Washington, D.C. | January 30
Austin, Texas | February 11-12
New York City | March 11-12
Amsterdam, The Netherlands | May 14-15
San Francisco, CA | September 3-4
Boston, MA | October 2-3
What’s the event about?
Organized by the Customer Success Collective, this series brings together Customer Success professionals to share knowledge, build connections, and explore new industry trends.
What to expect?
Deep dives into the latest Customer Success strategies, networking with global professionals, and practical tools for career advancement.
Who Should Attend?
Senior decision-makers, Customer Success professionals, and networking enthusiasts eager to learn from global peers.
3. Pulse 2025
When and Where?
TBD - Gainsight Tentatively will release a date and location by the end of January, 2025.
What’s the event about?
Pulse is EMEA’s gathering of Customer Success, Product, Customer Community and Education professionals. It brings together business leaders and practitioners annually to share ideas, strategise best practices, and build relationships with the larger community. It’s also the biggest stage for our value of “Child-like Joy,” with many fun initiatives, like rap songs, musical theatre, parody videos, and more!.
What to expect?
Pulse offers, 1,000+ Customer Success, Go-to-Market, and Post-Sales professionals come together for 2 full days of networking, learning, and fun. With access to the brightest minds in tech at Pulse, you’ll leave inspired and energized.
Who Should Attend?
Customer Success professionals, Go-to-Market teams, and Post-Sales leaders looking to stay ahead of trends and connect with like-minded professionals.
4. ASCEND25
When & Where:
Tentatively March 2025 – Dates to be announced soon
What’s the Event About?
ASCEND25 is the go-to AI summit for revenue leaders. This event features cutting-edge discussions on how AI is transforming post-sales, customer success, and retention management. The summit provides a platform for exploring the latest trends and practical applications of AI in driving growth and customer satisfaction.
What to Expect:
Expert-Led Discussions: Gain insights into emerging AI trends and their impact on revenue intelligence.
Workshops and Panels: Dive into key topics, including:
AI’s role in post-sales optimization
Security considerations for AI adoption
Enhancing customer journeys with AI
Building effective post-sales AI tech stacks
Future-Focused Content: Explore how AI is reshaping customer success and retention strategies.
Who Should Attend?
Revenue leaders eager to harness AI’s potential in optimizing post-sales processes, driving customer retention, and building future-ready strategies.
5. X4 Summit by Qualtrics
When and Where?
March 18-20, 2025 | Salt Palace, Salt Lake City, Utah
What’s the event about?
X4 is a must-attend event for professionals looking to leverage Experience Management (XM) to boost customer and employee satisfaction. Attendees will gain insights from top brands and learn how to drive impactful changes.
What to expect?
Mainstage speakers, brand insights, and networking opportunities with industry leaders.
Who Should Attend?
CX leaders, data and analytics experts, and professionals in healthcare, finance, and education seeking to enhance customer loyalty and leverage data-driven decisions.
6. Customer Contact East: A Frost & Sullivan Executive MindXchange
When and Where?
April 6-9, 2025 | Marriott Harbor Beach Resort and Spa, Fort Lauderdale, FL
What’s the event about?
This event offers deep dives into improving customer satisfaction, reducing churn, and increasing revenue. It’s designed for high-level customer experience leaders to engage in candid discussions, share real-world examples, and build meaningful relationships.
What to expect?
Interactive sessions, networking in a creative environment, and actionable strategies for customer service and CX innovation.
Who Should Attend?
Senior executives in customer contact, customer experience, and customer success. Ideal for those looking for strategic insights and transformative networking.
7. Customer Experience 2025: A Frost & Sullivan Executive MindXchange
When and Where?
July 24-26, 2025 | West Coast Locale (Subject to Change)
What’s the event about?
This event focuses on building and executing customer experience strategies that drive measurable business results. It emphasizes top-down strategy alignment, employee engagement, and the role of technology in CX.
What to expect?
Insights into CX strategy, employee experience, and technology’s role in driving customer-centricity. Interactive discussions and networking with top-level professionals.
Who Should Attend?
CX, customer success, and customer care executives seeking to align CX with organizational goals and optimize customer journeys.
8. Customer Experience Strategist Summit
When & Where:
Wednesday, May 28 & Thursday, May 29, 2025 Sheraton Centre Toronto Hotel, Toronto, ON
What’s the Event About?
The Customer Experience Strategist Summit is an invaluable opportunity for CX professionals to learn from pre-qualified leaders who have perfected adaptive CX strategies. Explore how data and AI-driven insights can elevate customer interactions, optimize service experiences, and create actionable game plans for success.
What to Expect:
Maximize CX Strategy: Build executable formulas to create world-class CX.
Revenue Growth: Learn how to optimize customer service to increase satisfaction, loyalty, and profits.
Networking Opportunities: Engage with CX leaders from top brands like Paramount+, Under Armour, Indigo, and TIFF.
Who Should Attend?
CX Leaders, Customer Success Professionals, and Business Decision-Makers looking to innovate and maximize customer service.
9. NICE Interactions 2025
When & Where:
June 16-18, 2025 Aria Hotel, Las Vegas, NV
What’s the Event About?
NICE Interactions is the premier event for those interested in the future of CX. With thousands of experts in attendance, this event covers everything from Generative AI to digital transformation, providing tools and insights to stay ahead of the curve.
What to Expect:
Immersive Experiences: Analyst insights, workshops, and panels covering the latest CX innovations.
Hands-On Learning: Interactions.EDU day offers specialized product training to help you maximize your NICE solutions.
Networking & Fun: Engage with industry leaders, explore cutting-edge technologies, and enjoy world-class entertainment.
Who Should Attend?
CX Leaders, Business Decision-Makers, and Technology Enthusiasts eager to learn and network with experts in Generative AI, cloud solutions, and customer experience innovation.
10. CX Summit North America by Forrester
When & Where:
June 23-26, 2025 Nashville & Digital
What’s the Event About?
Join Forrester’s CX Summit to discover how emerging technologies like Generative AI are reshaping customer and employee engagement. This event is designed for those looking to navigate the evolving CX landscape and drive measurable business outcomes.
What to Expect:
Cutting-Edge Insights: Learn how to innovate with GenAI and improve alignment across CX, marketing, and digital strategies.
Proven Strategies: Understand how to prove the business impact of CX and enhance loyalty through privacy and trust.
Networking Opportunities: Connect with thought leaders and peers to share best practices.
Who Should Attend?
CX Leaders, Digital Transformation Experts, and Business Decision-Makers looking to align CX efforts with organizational goals and drive innovation with AI.
11. CS 100 Summit
When & Where:
September (Exact Dates TBD) Sundance Mountain Resort, UT
What’s the Event About?
The CS 100 Summit is the ultimate gathering for senior customer success leaders. Set in the beautiful Sundance Mountain Resort, this summit offers a unique mix of strategic discussions and hands-on learning, providing executives with new insights and actionable strategies.
What to Expect:
High-Level Strategy: Engage in thought-provoking keynotes, panel discussions, and peer-to-peer knowledge sharing.
Inspiring Setting: The resort’s breathtaking mountain views create an immersive environment for collaboration.
Networking & Learning: Meet like-minded professionals and gain real-world insights to implement into your customer success strategy.
Who Should Attend?
Customer Success Executives, CX Leaders, and Industry Thought Leaders eager to shape the future of customer success.
12. SaaStr Annual 2025
When & Where:
May 13-15, 2025 SF Bay Area, CA
What’s the Event About?
SaaStr Annual is the world’s largest gathering of SaaS, AI, and Cloud executives. This event brings together over 10,000 industry leaders for three days of action-packed tactical sessions, networking, and insights from 250+ speakers.
What to Expect:
AI Summit: Learn about the current state of AI in SaaS with experts from Google Cloud, GitHub, IBM, and more.
Networking Galore: With 2,000+ networking meetings and exclusive roundtables, you’ll make invaluable connections.
Actionable Insights: Discover strategies to scale your business from $0 to $100M ARR and beyond.
Who Should Attend?
B2B founders, SaaS executives, revenue leaders, and investors looking to learn from the best and scale their businesses efficiently.
13. Planhat Open 2025
When & Where:
October 2025 Malibu, CA
What’s the Event About?
Planhat Open is a unique, invitation-only retreat where customer success leaders gather in a relaxed, non-corporate environment. This event blends workshops, networking, and outdoor activities like surfing and hiking, all while soaking in Malibu’s beauty.
What to Expect:
Informal Collaboration: Connect with industry leaders in an intimate setting away from the hustle of typical conferences.
Outdoor Activities: Enjoy hiking, surfing, tennis, and more, as you network and collaborate.
Exclusive Insights: Participate in workshops and discussions that will drive innovation in your customer success strategies.
Who Should Attend?
Customer Success Industry Leaders who want to build meaningful, informal connections in a relaxed, collaborative environment.
14. TSIA World Connect 2025
When & Where:
April 29 - May 1, 2025 Orlando World Center Marriott, Orlando, FL
What’s the Event About?
TSIA World Connect is a premier conference for technology and services leaders. Dive into the hottest trends and strategies reshaping the industry, with a special focus on how AI is driving transformative changes. Backed by exclusive data and insights, the event equips attendees with the knowledge and tools to optimize efficiency, increase revenue, and deliver outstanding customer experiences.
What to Expect:
Innovative Session Formats: Dynamic sessions explore the latest trends in technology and services.
TSIA Research Journey: Access exclusive research and insights from TSIA’s experts.
Networking Opportunities: Receptions, meetups, and the InteractZone provide spaces to connect with industry peers.
Insightful Tracks: Topics include:
AI in Creating, Retaining, and Growing ARR
AI in Services Delivery
Services Pricing and Future Value Propositions
Driving Adoption, Consumption, and Value Realization
Success-Centric Organizational Structures
The Impact of AI on Tech Business Models
Who Should Attend?
Tech leaders and professionals focused on:
Service and Delivery Success: Explore opportunities in customer success, field services, managed services, and more.
Revenue Growth: Optimize subscription-based business models and enhance lifecycle revenue.
Product and Offer Portfolio Success: Accelerate your as-a-service technology business with innovative offers and strategies.
Which event will you be attending in 2025? Whether you’re focused on CX, Customer Success, SaaS, or AI, these events will equip you with the knowledge, tools, and connections you need to stay ahead in the evolving landscape. Don't miss out on the opportunity to learn from the best, network with top professionals, and drive the future of your organization’s customer experience and success.
