Beyond Search: Why Customer Success Demands Reasoning
May 12, 2025
CS needs more than search. Reasoning over data is key, and FunnelStory's architecture enables it for customer success.
Preetam Jinka
Engineering Corner
Technical Deep Dive - FunnelStory's Revenue Protection AI
Aug 06, 2024
FunnelStory's AI predicts customer churn, identifies root causes, and offers actionable insights. Unlike guesswork, our data-driven approach uses machine learning to improve retention and revenue.
Preetam Jinka
Fixing hallucination issues with LLMs
Jul 24, 2024
Learn how we at FunnelStory tacked LLM hallucinations with system prompts, function calling and chain of thought process. Also discussing the use of proper debugging and logging of the api calls and other errors.
Pulkit Banta
How to make data measurable: What is an observable schema?
Oct 14, 2023
This article discusses how to use your database to track user activities and visualize data. By structuring your data effectively with an observable schema, you can get a lot of value without additional infrastructure.
Preetam Jinka
