Awarded as the top customer success solution by Winning by Design - 2025Learn More✕Your AI Agents Are Only as Good as What They Remember
Alok Shukla · Aug 07, 2026 Why do I need a Context Graph when Claude can connect directly via MCP?
Alok Shukla · Apr 20, 2026 The Quantum Future of Customer Success Teams
Alok Shukla · Oct 11, 2025 How AI Is Transforming the Role of the Customer Success Manager
Pulkit Banta · Oct 03, 2025 AI-Powered QBRs: The Future of Strategic Customer Reviews
Arun Balakrishnan · Sep 30, 2025 Why Churn Feels Like Magic (And How AI Reveals the Math)
Preetam Jinka · Sep 30, 2025 How CSMs Use AI to Drive Results: Beyond the Hype
Arun Balakrishnan · Sep 24, 2025 AI Knows Your Customers Are Leaving (Before You Do)
Alok Shukla · Mar 06, 2025 Exploring Agentic AI and Its Impact on Customer Success
Alok Shukla · Feb 26, 2025 Budgeting for AI in Customer Success: Making the Financial Case
Alok Shukla · Jan 30, 2025 Exploring how to Use AI to Eliminate Busywork in Customer Success
Arun Balakrishnan · Jan 14, 2025 Can conversations and business intel supercharge churn prediction?
Preetam Jinka · Sep 15, 2024 Advances in AI
Arun Balakrishnan · Sep 04, 2024 Opportunities for AI to Reinvent Post Sales
Arun Balakrishnan · Aug 27, 2024 Technical Deep Dive - FunnelStory's Revenue Protection AI
Preetam Jinka · Aug 06, 2024 How can AI help with revenue signals
Arun Balakrishnan · Jun 03, 2024 Eliminate Busywork in Customer Success: A Google Maps Approach
Alok Shukla · May 20, 2024 Role of AI in Customer Success
Arun Balakrishnan · Apr 01, 2024 Exploring the power of AI in product-led customer success
Arun Balakrishnan · Feb 01, 2024 
